Petland Cares

Learn the facts about where we get our puppies from, how they are cared for and about our healthy and wellness guarantee. In addition, educate yourself about myths vs facts concerning Petland and the Pet Industry.


Petland is the retail pet industry leader in the area of animal care with ongoing staff training programs, and community service programs aimed at placing homeless pets and bring awareness of the importance of spay and neutering your petFor nearly 50 years, Petland has advanced by developing state-of-the-art standards for its retail pet stores.

Petland is proud of its commitment to animal welfare and quality of our pets. Our puppies come from two primary sources:

  1. Licensed breeders and distributors with no direct violations on their latest inspection report who have a veterinarian-documented socialization and exercise program and follow veterinarian protocol for skin, coat, nail and dental hygiene.
  2. Local adoption pets that are vet-checked. When possible, some of our puppies and kittens come from local animal shelters or from members of the local community as part of Petland’s Adopt-A-Petsm program.

Petland’s Director of Animal Welfare Education and the Operations Team visits licensed breeders and distributors to make certain standards are maintained. They also work with local, state and federal regulatory agencies and legislators concerning animal welfare issues and education and host an annual Breeder Education Forum for franchisees and breeders.

Most Petland puppies and kittens have been checked by at least two, and in many cases three, veterinarians before being offered to customers. Every Petland store has a local consulting veterinarian who performs weekly examinations on new arrivals, completes a Puppy/Kitten Care Record to document each pet’s health and sets the protocol for in-store preventative health measures. Our kennel techs are also trained to care for and monitor the health of the pets in their care. In the store, Petland puppies are part of an active socialization program with pet counselors and kennel technicians, as well as customers.

All Petland puppies are up to date on vaccinations and de-wormings and are microchipped. Customers receive a written health warranty for the puppy.

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